Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Party Pinatas.

This Policy forms part of the Party Pinats Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• package your products safely and securely for protection during transit;
• clearly mark your invoice number reference number on the outside of the parcel; and
• Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is not missing any accessories or parts;

contact us to make return arrangements within 30 days of delivery to you or collection by you of the unwanted product.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

• Item has been unsealed from packaging
• Item have been used;

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 10 days of the return

Want to exchange?

Products can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. We are entitled to inspect the product to validate your return. – provided the product is not: (if that is your preference).

• Item has been unsealed from packaging
• Item have been used;
• Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as or refund you with the purchase price of the product within 10 days of the (if that is your preference).

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by contacting us on our shop website

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) refund you with the purchase price of the product (if that is your preference).

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from unauthorized alterations to the product;

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 1 months after delivery / collection of the You can do so by contacting us on our website or email address (crystellepinatas@gmail.com) or contact number 0762565753, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you with the purchase price of the product (if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a refund.

4: Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to refund you in respect of the returned item only.

If you return a product that does not comply with this Policy, you may be liable to reimburse Party Pinata for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT